Got second thoughts after your purchase? Just let us know right away, and we'll issue a full refund. However, if you've received our approval email (usually on the same day), it means we've already started crafting your portrait, and at this stage, we can't offer refunds due to the personalized nature of our work. We're dedicated to creating something you'll love, tailored just for your pet.
Refunds will be confirmed via email and can take up to 10 working days to reflect in your account.
Digital copies can be added: 1. During initial order placement as an add-on. 2. After approving your preview, with an option to purchase. 3. Via email after preview approval.
Once your order is shipped you are going to receive a tracking number and a link to track your order.
Digital copies should arrive within 30 minutes after approval. Check spam/junk folders, and if it's not there, contact our team.
Photos may be rejected for being blurry, dark, taken from an awkward angle, being too far away, or if the pet's features are not clearly visible. Check our photo guide for tips.
Due to the custom nature of our work, we are unable to provide previews before purchase. Rest assured, our artists will work their magic to ensure your pet looks their best in the chosen portrait design.
Expect your preview within 3 working days post photo approval. If you opt for Express Preview, it's 1-2 working days. We'll also email you a more accurate estimate and updates.
Absolutely! We offer unlimited revisions and will work closely with you to perfect your portrait. Please provide detailed requests to facilitate a quicker revision process.
Allow up to 2 working days for changes. This may vary with the complexity of the revisions.
We'd love to hear your ideas and will consider them for our site. While we can't promise inclusion, we value your suggestions.
Please refer to our detailed photo guide available on the main menu. If in doubt, email your photo to support@pawinks.com for review.
Of course! At Paw Inks, every pet is a star, regardless of their species. We're thrilled to craft custom portraits for a wide array of adorable animals, not just limited to cats and dogs. Your beloved pet, no matter who they are, deserves their moment in the spotlight!
Our portraits are crafted digitally with professional retouching techniques and photo editing tools to turn your pet's photo into a masterpiece. We print on gallery-quality canvases or high-quality papers with top-tier inks for a vibrant finish.
Yes, we have multiple-pet designs available. If you have a special request, contact us for assistance.
Indeed! We send a preview within 3 working days after placing your order. Note that during peak times, this process may take longer.
Choosing a selection results in a full page refresh.
