Shipping policy

This Shipping Policy applies to purchases made from Paw Inks, which is operated by Paw Inks Studio (ABN 86150746843, trading as Paw Inks).

🖼 Order Timeline

Mockup Creation: We’ll design your custom portrait within 1–2 business days.
Approval: You’ll receive a preview to approve or request edits.
Production & Shipping: After approval, your portrait is sent to production and shipped.

📦 Shipping Times (after artwork approval)

  • Australia: 4–5 business days

  • New Zealand: 4–5 business days

  • United Kingdom: 4–5 business days

  • United States: 6–7 business days

  • Canada: 6–7 business days

  • Rest of the World: 7–21 business days

🚚 Shipping Rates & Duties

  • Free shipping on all orders over $100 within Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada.

  • For orders under $100, a flat rate of $10 applies.

  • For all other countries, shipping costs are calculated at checkout based on destination.

📩 Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped, including your tracking number(s).

🧾 Customs, Duties & Taxes

Paw Inks is not responsible for any customs duties, import taxes, or fees applied to your order. These charges are the customer’s responsibility.

💥 Damages / Lost Parcels

Paw Inks is not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact us and we’ll help you lodge a claim with the carrier. Please keep all packaging and photographs of the damage.

Questions

If you have any questions about this Shipping Policy, please contact us at support@pawinks.com.

Paw Inks Studio (trading as Paw Inks)
ABN 86150746843
Address: 1/17 Gourlay St, Balaclava VIC 3183, Australia